You agree that the Purchase Services offered by Balaji NZ Limited (“Indian Supermarket”) include delivery (the “Delivery Services”) using their own delivery services (the “Delivery Service Providers”).

If an item is lost or damaged during the Delivery Services, Balaji NZ Limited (“Indian Supermarket”) requests that you: (a) inform us by sending an email to [email protected] describing how the Products were damaged so that we may discuss refunds and other possible remedies.

Orders will be delivered within 7 business days (since order date). If the order is not delivered within 7 business days, we will notify you(email and/or Phone) about your order status and expected delivery time.

All deliveries are made to the address as given by you, and you will be available in person to receive the delivery.

If you are not available during delivery, We can leave the order at your door if we have your written consent to do so prior to delivery.

We will not be responsible if the parcel is reported as missing after the delivering the order at your door with your written consent.

If you are not available to receive the delivery and we have not received your written consent to leave the delivery at your door,
then we will have to re-schedule the delivery. You will be paying for the delivery charges. Delivery charges are based on your delivery suburb.