Balaji NZ Limited (“Indian Supermarket”) may, at their sole discretion, give a refund on the return of the Products within 30 days if the Product packaging remains intact and in a saleable condition. You recognise and agree that you are responsible for any postage and shipping expenses incurred as a result of any refund granted under this paragraph.
If you get defective items, it is anticipated that you would refuse the delivery and return the products to the delivery team after inspecting them. No claim for return and/or compensation will be considered if you do not notify Indian Supermarket of defective products upon delivery. Credit, exchange, repair, and replacement are entirely at the discretion of Indian Supermarket.
If you order and get perishables (vegetables, cold, frozen items, etc.), you recognise and agree that you will refuse the delivery and return the products to the delivery staff upon examination. No claim for return and/or reimbursement will be considered if you do not inform Indian Supermarket within 24 hours after delivery.
Credit, replacement, exchange, or repair are all at the exclusive discretion of Indian Supermarket.
In the event that a damaged item is supplied through third-party courier, we will refund the return cost after a satisfactory examination of the product is received. In all other typical circumstances, you understand and agree that you are responsible for all postage and shipping expenses involved with any refund.